Achieving Physical and Communication Accessibility

This reference book provides businesses with information and
awareness tips about access issues relating to different disabilities and suggests a variety of accommodations that provide cost-effective ways to make services accessible. This practical guide provides facts on four major types of disability: physical, hearing, speech and cognitive and "readily-achievable" ways to accommodate people with those disabilities. Includes directions for providing alternate formats, suggestions for
successful communication and disability etiquette and a section on achieving and maintaining accessibility. Also included is an annotated list of national resources and illustrations of access symbols for use on publicity materials and signage.